FAQ
Frequently asked questions
1. How do I choose a cycling helmet size?
Measure around your head about 1 cm above your eyebrows and ears. The catalogue chart is S 53–56 cm, M 56–59 cm, L 59–62 cm and XL 62–64 cm; Toddler is 48–52 cm and Child is 52–57 cm. Check your model's options and read the cycling size guide, including its fit steps.
2. Can I use that chart for a motorcycle helmet?
Use the cycling chart only for cycling helmets. Contact [email protected] for motorcycle sizing advice.
3. Where does the store deliver?
The current markets are the United States, Italy, Germany, France and the United Kingdom. The store is in English.
4. Is delivery free, and how long does it take?
Checkout offers LEM Free Delivery €0.00. Processing and delivery estimates are being finalised; contact customer care before ordering if timing matters. See Shipping & delivery.
5. Which currency and taxes are shown?
Prices are in EUR. VAT is included for Italy, Germany, France and the United Kingdom. For US tax or import-charge questions, contact customer care before ordering.
6. How do I pay?
Choose LEM Offline Check and follow the offline payment instructions supplied for your order after the confirmation email. Online payment is not currently available.
7. Can I return my order?
EU and UK consumers buying online normally have a 14-day withdrawal period. Read Returns & right of withdrawal for the deadline, return process, refunds and optional model form. Return postage arrangements are being finalised. For other destinations, ask customer care about the applicable policy.
8. What if my helmet is faulty or has been in a crash?
EU consumers have a legal guarantee of conformity of at least two years. For a fault, contact customer care with your order details. As general safety guidance, replace a helmet after a significant impact even if damage is not visible. Commercial warranty and crash replacement information is coming soon; see Warranty & crash replacement.
9. Where can I get help with my account or order?
Email [email protected], including your order number if you have one. For an account enquiry, describe the issue without sending your password or payment card details.
10. How should I care for my visor and liner?
Follow the care instructions supplied with your helmet, visor and liner. Check those instructions before choosing cleaning products, removing a liner or washing it; methods can vary by component. If the instructions are missing, ask customer care for guidance before cleaning.
11. Where can I find a dealer or enquire about wholesale?
Our dealer map is coming soon. For dealer and wholesale enquiries, email [email protected] or visit Find a dealer.
12. How can I contact LEM?
Email [email protected] or text +1 (860) 266-5688. Published customer care hours are every day, 8:00–17:00. Press enquiries use the same email address.